Cancellation & Refund Policy
At Benchmark Hotel & Resorts, we aim to provide clarity and transparency for all reservation cancellations and refund requests.
Policy Summary
Below are the standard cancellation and refund terms applicable to all direct reservations made with Benchmark Hotel & Resorts via our official portal (benchmarkhotel.in) or hotel front desk.
Free Cancellation
Guests may cancel their reservation up to 48 hours before the scheduled check-in time and receive a 100% refund.
Late Cancellation
Cancellations made within 72 hours of the check-in time are non-refundable, and the full booking amount will be charged.
No-Show Policy
In the event of a no-show, the reservation will be treated as a late cancellation, and no refund will be provided.
Early Departure
Guests checking out before their confirmed departure date are not eligible for a refund for the unused nights.
Refund Processing
Eligible refunds will be processed through the original payment method and may take 7–10 business days, depending on the bank or payment provider.
Third-Party Bookings
Reservations made through travel agencies or online travel platforms (such as MakeMyTrip, Booking.com, Goibibo, etc.) are subject to the cancellation and refund policies of the respective platform.
Policy Amendment Notice
Benchmark Hotel & Resorts reserves the right to amend this policy without prior notice. Guests are advised to review the cancellation terms at the time of booking.
Need to modify or cancel a booking?
For questions regarding your reservation or to submit a cancellation request, please contact our support team directly.